I’ve had an incredible career, filled with rich experiences from traveling the world and interacting with diverse customers in high-end, first-class settings. I’ve seen it all—and handled it with grace, humor, and a deep understanding of customer needs. I believe exceptional service starts with empathy and ends with loyalty.
Hi, I’m Leigh! My journey in customer service has taken me around the world, working in high-end, first-class settings where every detail counts. Through it all, I’ve learned that the key to handling challenging situations is a good sense of humor and a calm, polished demeanor. I’m passionate about creating a positive experience, even when things get tough. I’m excited to connect and bring that same energy to our work together!
My ability to navigate challenging scenarios while maintaining a positive and polished demeanor.
I love turning difficult situations into opportunities for connection and positivity. Humor is my secret weapon, and I use it to keep the atmosphere light while ensuring customers walk away with a smile.
Customer perspectives are at the heart of everything I do. I’m driven by the belief that truly listening to customers and valuing their feedback is the foundation of exceptional service. From the small moments to the big ones, their experience always comes first.
Matthew Dixon’s The Effortless Experience has revolutionized my approach to customer service. It’s taught me that loyalty isn’t about making customers work for a solution—it’s about making it seamless, easy, and enjoyable.
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As often as you like 😀
Yes as often as you like 🚀
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No. The default is 60 minutes however you can select 15,30,45 and 60 minutes sessions 😎
By default yes however you can turn this off 😉
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PROs provide actionable knowledge drawn from real industry experience, giving you access to deep, domain-specific expertise rather than broad, general guidance. 🚀